FAQs

If you have further questions, please contact me via email or through my contact page. You may also contact me via Twitter or Instagram, but I am not guaranteed to answer.

Please read and review product descriptions, all FAQs, my Shipping, Terms & Conditions, and Care & Maintenance pages before contacting me.


Product 

  • Q: Will your jewelry change color or stain my skin? A: No, it will not, so long as you follow the jewelry care instructions provided. You can also find them here. If it still does, it may indicate you have an allergy to the type of metal used.
  • Q: I have sensitive skin. What kind of metals do you use? A: Each item can vary. All of my wire wrapped pieces are copper based, and earrings hooks can vary from brass to iron or stainless-steel. Real gold items will be specified in the description, but all of my pieces are hypoallergenic and nickel-free.
  • Q: Can I drink out of my resin glass? A: It is not recommended, as UV resin is not food safe. My glasses are more so decoration, such as a vase or pen holder.
  • Q: Can I use resin pieces as a stash jar? A: Yes! I only coat the top of the lid and/or the outside, avoiding the threading and lips of the jars. Although the resin itself is not food safe, the inside is still safe for storing any herbs you may want to keep inside.
  • Q: My resin piece has become dull or cloudy. How can I restore shine? A: Wiping it down gently with rubbing alcohol should remove and dirt or debris and restore shine. If needed, you can hand wash your piece in cool or room temperature water with some soap.
  • Q: Do you do customs? A: No, I am not accepting any custom requests. I have found that I can become less motivated to create something if it's not for myself. Art is a part-time job for me, but the main reason I create is as an outlet for my anxiety and depression. I also want to give you my best work, and that will be hard to do if my heart isn't 100% in it. If you have requests/suggestions for sticker designs, jewelry items, or anything else, you may contact me. I will take it into consideration, but nothing is guaranteed.

Shipping

  • Q: Why does shipping take so long? A: I am the only person running this small business, and most importantly I am just a human. If you would like to expedite your shipping or process time, please email me before you purchase to discuss any additional fees.
  • Q: Why is shipping flat rate? My package is small/light/one item, why I am paying the same for a large/heavy package? A: This is convenient for both you and me. It allows me to keep shipping costs as low as possible for everyone, including international customers. This also includes insurance for domestic packages over $50 and partially covers the cost of packing materials as well.
  • Q: Why don’t stickers have tracking? A: Sticker-only orders are shipped in a small envelope by untracked Forever stamps. All domestic sticker-only orders receive free shipping. International sticker-only orders are 75¢.
  • Q: My package is missing/lost/damaged. What do I do? A: I am not responsible for packages after they leave my facility. I ensure all adresses are as given and all items are packaged properly and safely. Please contact your local USPS or postal office if there is an issue with delivery. If you have concerns, please reach out, although I cannot guarantee there is anything I can do.
  • Q: What if I need to change my shipping address? A: If your product hasn't shipped or is still in pre-transit, please contact me as soon as possible with your order number and new address. After it has shipped, please contact your local postal office.
  • Q: What happens if my package is marked "return to sender"? A: If your package is marked "return to sender" due to client error (i.e. incorrect name or shipping address), you must pay for additional postage before it can be sent out again. If you do not wish to pay shipping, a partial refund can be issued instead.

Customer Service

  • Q: Why haven't you answered my email/DM? A: My customer service hours are Monday-Friday, 11a-6pm. Emails are preferred as they are easier to keep track of and much more likely to be answered in a timely manner. I am not required to answer emails or direct messages (via Twitter or Instagram) outside of these hours.
  • Q: Do you issue refunds or exchanges? A: No, I do not issue refunds. The only exception is packages marked "return to sender" and the client does not wish to pay additional postage. If you have a lost or damaged package, I am not responsible for packages after they leave my facility. You will need to contact your local postal office, but you may contact me with any other concerns. If you have an issue with quality, please contact me. An exchange may be made of equal or lesser value or partial store credit can be issued after contacting me within 14 days of delivery and the items are returned.